Return Policy

All returns must be made within 7 consecutive days after receiving the product. Please contact Customer Service at customercare@santacruzsurfteez.com and give a reason for wanting to return the item, also providing a picture of the item. The return request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

7-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your clothing item, you can return it within seven days of receiving your order, subject to the following conditions:

1. Eligibility for Return:

  • Items must be returned within seven days from the date of delivery.

  • Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

2. Non-Returnable Items:

  • The following items are not eligible for return: undergarments, swimwear, and any personalized or customized items.

  • Items marked as "Final Sale" are not eligible for return.

3. Return Process:

  • To initiate a return, please contact our customer service team at customercare@santacruzsurfteez.com with your order number, a picture of the item and reason for return.

  • Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refunds:

  • Once we receive and inspect your returned item, we will process your refund.

  • Refunds will be issued to the original payment method within 7-10 business days.

  • Original shipping costs are non-refundable.

6. Exchanges:

  • Unfortunately we do not offer exchanges at this time.

7. Contact Information:

For any questions or assistance regarding returns, please contact our customer service team at customercare@santacruzsurfteez.com.

Thank you for shopping with us. We appreciate your business and are committed to ensuring your satisfaction.